FAQs

shipping
Where do you ship to?
  • Germany
  • Austria
  • Switzerland
  • Liechtenstein
  • EU
  • Norway
  • UK
  • Most other countries
  • USA currently not possible
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Germany
  • Free shipping for orders over €199.99
  • Shipping cost: €5.99
  • Delivery time: 2-3 working days
  • Shipping via DHL go green
Austria
  • Shipping via DHL go green
  • Shipping cost: €6.99
  • Shipping via DHL go green
  • Delivery time: 2-5 working days
Switzerland | Liechtenstein
  • Shipping via  MeinEinkauf.ch
  • Cost: 14.99 CHF
  • Delivery time: 5-10 working days
EU
  • Shipping via DHL go green
  • Cost: €6.99
  • Delivery time: 2-5 working days
  • excluded: Azores, Madeira, Ceuta, Melilla, Canary Islands and overseas territories
UK | Norway
  • Shipping via DHL
  • Cost: €6.99
  • Delivery time: 3-6 working days
USA

At the moment, we are unfortunately unable to ship orders to the USA.
Due to customs regulations and the current shipping situation with DHL, we cannot ensure reliable deliveries.

We are already working on a solution and will let you know as soon as shipping to the USA is available again. Thank you so much for your understanding!
worldwide
  • Shipping via DHL
  • Cost: €34.99
  • Delivery time: 5-12 working days
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Germany
  • Delivery time: 2-3 working days
  • Shipping via DHL go green
Austria

  • Shipping via DHL go green
  • Delivery time: 2-5 working days
Switzerland | Liechtenstein
EU
  • Shipping via DHL go green
  • Delivery time: 2-5 working days
UK | Norway
  • Shipping via DHL
  • Delivery time: 3-6 working days
USA

At the moment, we are unfortunately unable to ship orders to the USA.
Due to customs regulations and the current shipping situation with DHL, we cannot ensure reliable deliveries.

We are already working on a solution and will let you know as soon as shipping to the USA is available again. Thank you so much for your understanding!
worldwide
  • Shipping via DHL
  • Delivery time: 5-18 working days
Can you send my parcel to a packing station?

Of course! But as we send our parcels with DHL GoGreen, we only send to DHL packing stations (in Germany).

Please dont forget to enter your post number.

You need it to receive parcels at a packing station or post office. When sending a package there, include your post number in the address’s additional info field.

returns
How can I return an item?

No worries if something doesn’t work for you.

You can return your order within 14 days.

Simply use our return portal with your order number and email.

Follow the steps, get your QR code shipping label, and send the item back. Once we receive and check your return, you’ll be notified and refunded via your original payment method.

Items must be unworn, unwashed, and unaltered, with original tags attached.
What about return costs?

Return shipping costs will be simply deducted from your refund by us.
Do you accept returns of sale items?

Yes, we accept returns of unworn and undamaged items - including those from sale and archive sale.
I did not receive a return form. What can I do?

Simply use our return portal with your order number and email.

How will I be notified about my return process?

You’ll get an email when your return arrives. Returns are usually processed in 2-3 days, but can take up to 14. Once checked, your refund will be issued via your original payment method.
I have not received my refund yet. What should I do?

If your return is delayed, email customerlove@jannjune.com. Our team will check for you.

Please not that credit card refunds may take 5-10 days to appear.
How do I return a in-store or marketplace purchase?

In this case please contact the store or marketplace where you bought the item, as they are responsible for returns.

Switzerland
Mein Einkauf

For deliveries to Switzerland, we use our shipping and customs clearance service provider Mein.Einkauf.ch for customs processing and delivery.

This means: we hand over your shipment to MeinEinkauf or its logistics partner. Customs clearance and delivery within Switzerland are then carried out by MeinEinkauf or its service providers.


Important: Your contractual partner remains us, JAN ’N JUNE GmbH. Separate registration with MeinEinkauf.ch is not required for delivery.

For shipping and customs processing, we transmit the necessary shipping and contact details to MeinEinkauf or its service providers.
Returns

Returns from Switzerland:

To ensure that returns and customs processing run as smoothly as possible, returns from Switzerland must be sent exclusively to the following address:


JAN ‘N JUNE
c/o ME Swiss Logistics
Gewerbehaus N16
Konstanzerstrasse 60
8274 Tägerwilen


MeinEinkauf will then forward the parcel to our warehouse in Germany.

Cost notice for returns:

If you make use of your right of withdrawal, you will bear the direct costs of returning the goods.


Return service via MeinEinkauf:

Please send your return using the MeinEinkauf return service. In this case, return shipping costs from Switzerland of currently CHF 15.90 will apply. This amount will be taken into account accordingly in the refund.


This remains unaffected:

In the case of justified warranty claims (e.g. defect/subsequent performance), we will bear the necessary shipping and return costs - please contact us in advance at customerlove@jannjune.com.

exchanges (Germany only)
Can I exchange an item for another size?

If stock allows you can exchange an item for free within Germany.
How can I proceed with the size exchange?

If stock allows you can proceed with the size exchange via our return portal.
Can I exchange an item from outside Germany?

Unfortunately this is currently not possible.

Shopping and payment
How can I pay?

At the moment we offer several payment options

  • via credit card
  • via Paypal
  • apple pay
Can I try on JAN 'N JUNE somewhere offline?

Yes! Please check out our store lcoator.
Can I buy a gift card?

Of course! Right this way.
What is a pre-order?

Sometimes we're offering pre-orders to make sure to produce the right amount of clothes. You pick your item, pay as usual and we go into production while you are waiting a little bit. Easy peasy and quite sustainable!

BTW, our standard return policy applies to pre-orders, too. You can return the item after you received it within 14 days.

Items will be marked clearly as pre-orders.
Will item xy come back in stock?

Many bestsellers return seasonally. Sign up on the product waitlist to be notified.

If it is not possible to sign up for the waitlist, the item usually is not planned to come back.

my order
A part of my order is missing. What should I do?

If you notice that an item you ordered is missing (so sorry!), please email us at customerlove@jannjune.com.

We will be happy to help you.
I received a wrong item. What should I do?

Sorry, of course this should not happen!

However, you can easily return the style via our return system.

Please have your order number and email address ready and fill out the individual steps.

Afterwards you will receive a QR code, which you can use to send the item back to us - without any return costs, of course.
One of the items I received is damaged. What should I do?

We are so sorry! Of course, we will be happy to help you with this. Please contact our customer love team via customerlove@jannjune.com with a picture of the damaged item.

We are keen to find a solution that works best for you.

Can I cancel my order?

Unfortunately, this is not possible. However, you can of course invoke the right of withdrawal and return the order to us.
Can I change my address?

Sadly, the address cannot be changed after the order has been completed.

But if the order has not been processed and shipped yet, we will try our best to change it for you.

In this case, please send an email asap to customerlove@jannjune.com.

loyalty program
Do you have a loyalty program?

Due to high demand we launched the Fixing Fast Fashion Club in 2025. Yay!
What is the Fixing Fast Fashion Club?

Some of our most loyal customers pointed out that we only offer perks to new customers. This made us realize every order with us should be rewarded and we started the FFF Club.

And additionally we want to reward even more sustainable choices such as buying preloved JAN 'N JUNE items and many more.
How can I become a member of the fixing fast fashion club?

You are automatically a club member of the Fixing Fast Fashion Club, as you have a regular account within our store.

If you haven’t one yet, simply log in via our loyalty page here.
How do I earn Karma Coins?

There are various ways to earn Karma Coins - from receiving them with every order to supporting our values, like repairing your JAN ’N JUNE item or participating in our secondhand shop by buying or selling.

Find out more by joining the Club!
How do I view my Karma Coins balance?

Log in and check the top of the Fixing Fast Fashion Club page to see how many Karma Coins you’ve earned already.

Spoiler: opening an account is already 500 Karma Coins (= 5€ off).
How do I redeem my karma coins?

Simply redeem your Karma Coins directly within the checkout. Or exchange them for a specific reward.

Sustainability
Is JAN 'N JUNE certified in any way?

Yes! JAN 'N JUNE is GOTS-certified since 2021.

Which materials do you use?

Take a look at our how-we-do-it-page and have a closer look at the materials, their properties and how we rank them.
Where do you manufacture?

While in the first years we only worked with one supplier in Poland (who is still one of our most important partners) we now work with quite a few mainly in Europe. Check out all our manufacturers here.
How often do you visit your manufacturers?

We try to visit our manufacturers at least once a year.
Do you have CSR Report?

We do! Please make sure to check it out as it means a lot to us!

What is new·ish?

New·ish is our very own second hand store for JAN 'N JUNE items. You can buy and sell via new·ish. Make sure to check it out!

general
CONTACT

Please feel free to contact us via customerlove@jannjune.com.
Our Team is happy to help!
What is your vision?

Fixing fashion (industry) with sustainable clothing choices step by step.
what is your mission?

We are on a mission to be considered as an actual alternative to fast fashion.
What does your name JAN 'N JUNE stand for?

Fun fact: It's actually based on January and June, our co-founders birth months.
I wanna work with you! Is that possible?

Please check out our career page for any open positions.
can I sell JAN 'N JUNE in my store?

Yes, we also have a b2b business. Please check out our b2b store.

Still got questions?

Contact us.

customerlove@jannjune.com