Shipping & Returns

  • You can return your order within 14 days.
  • Items must be unworn, unwashed, and unaltered, with original tags attached.
  • For hygiene reasons, we cannot accept returns on underwear, socks, tights, earrings
  • Please register your return via our returns portal. Return shipping costs will be deducted from your refund.
  • If you choose your own shipping provider, please use tracked and insured shipping. We are not liable for lost or damaged parcels.
  • If you received a faulty or wrong item, mark the correct return reason in the returns portal.
  • Your refund will be issued via the same payment method. Please allow up to two weeks for processing.

Return Address

livipur Logistikzentrum
JAN ‘N JUNE GmbH
Steinmühlstraße 14
61352 Bad Homburg
Germany

Need help? Just reach out: customerlove@jannjune.com


We hope you and your new piece are a match. If not, let us know in the return portal why it didn’t work out - and what we can improve. Honest feedback makes us better (and happier)! 🤍

Taxes & Customs

  • Inside the EU: Prices include VAT based on the country of delivery.
  • Outside the EU (e.g. Switzerland, UK, USA): We ship without VAT.
  • Any duties, taxes, or customs fees are the responsibility of the customer and may be due upon delivery.
  • For returns from non-EU countries, make sure the parcel is clearly marked as a return to avoid additional customs charges. Unmarked returns may be refused.

Country-Specific Shipping & Return Info

delivery times // costs 

  • Shipping cost: €5.99
  • Delivery time: 2–3 working days
  • Free shipping for orders over €199.99
  • Free size exchange within Germany – simply register in the returns portal
  • Return shipping: €5.99 (deducted from your refund)
  • Shipping via DHL
  • Delivery time: 2–5 working days
  • Shipping cost: €6.99
  • Returns: You're in charge of the return shipping, so make sure to pick a service with tracking and insurance — we can’t take responsibility for anything lost on the way.
  • Shipping via MeinEinkauf.ch
  • Delivery time: 5–10 working days
  • Cost: 14.99 CHF
  • Returns: To make return shipping and customs as smooth as possible, we work with MeinEinkauf.ch. Please send your return to their address (see below). They’ll forward it to our warehouse in Germany. A fee of CHF 15.90 (includes return shipping to Germany and handling) will be deducted from your refund.

Returns from Switzerland:

Send returns to:
JAN ‘N JUNE
c/o ME Swiss Logistics
Gewerbehaus N16
Konstanzerstrasse 60
8274 Tägerwilen

(excluding Azores, Madeira, Ceuta, Melilla, Canary Islands, and overseas territories)

  • Shipping via DHL
  • Delivery time: 2–5 working days
  • Cost: €6.99
  • Returns: You're in charge of the return shipping, so make sure to pick a service with tracking and insurance - we can’t take responsibility for anything lost on the way.
  • Shipping via DHL
  • Delivery time: 3–6 working days
  • Cost: €6.99
  • Returns: You're in charge of the return shipping, so make sure to pick a service with tracking and insurance - we can’t take responsibility for anything lost on the way.

Returns from the UK:

  • Use the correct customs declaration form:
  • CN22 for orders under €350
  • CN23 for orders above €350
  • Clearly mark the parcel as a return.
  • Shipping via DHL
  • Delivery time: 6–10 working days
  • Cost: €25.99
  • Returns: You're in charge of the return shipping, so make sure to pick a service with tracking and insurance - we can’t take responsibility for anything lost on the way.
  • Shipping via DHL
  • Delivery time: 5–12 working days
  • Cost: €34.99
  • Returns: You're in charge of the return shipping, so make sure to pick a service with tracking and insurance - we can’t take responsibility for anything lost on the way.